Return & Refund Policy

1. Return Period

You may return eligible items within 14 days of delivery.

2. Conditions for Returns

Items must be: - Unused - In original packaging - In resalable condition

Due to hygiene reasons, used disposable dinnerware cannot be returned.

3. Non-Returnable Items

·         Used products

·         Custom or bulk orders (unless faulty)

·         Misused or damaged items

4. Damaged or Faulty Items

Report within 48 hours with photos to info@primelogistic.co.uk.

5. Refund Processing

Refunds are processed to the original payment method within 5–10 business days after approval.

6. Return Shipping

Customers pay return shipping unless the item is faulty.

Frequently Asked Questions

1. What makes Primeseco products eco-friendly?

Our products are made using biodegradable materials and sustainable production methods that minimise environmental impact. We focus on reducing waste, conserving resources, and offering alternatives to traditional plastic-based products.

2. Are Primeseco products safe to use?

Yes. All our products are certified for safety, rigorously tested, and free from harmful chemicals, making them safe for everyday use in homes and businesses.

3. Are your products biodegradable and compostable?

Our products are crafted from biodegradable materials that naturally break down over time. Specific composting requirements may vary by product, and detailed information is provided on each product page.

4. Do you offer eco-friendly alternatives to plastic products?

Absolutely. We specialise in providing sustainable replacements for common plastic items, helping customers reduce their carbon footprint without compromising on quality or performance.

5. Where does Primeseco operate and deliver?

Primeseco is based in the UK and provides delivery across the United Kingdom. Delivery options and timelines are available at checkout.

6. How does choosing Primeseco help the environment?

By choosing Primeseco, you support reduced plastic pollution, lower carbon emissions, and responsible manufacturing practices. Every purchase contributes to a cleaner and more sustainable future.