Privacy Policy

1. Introduction

This Privacy Policy explains how Primes Eco (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information You Provide

·         Full name

·         Billing and delivery address

·         Email address

·         Phone number

·         Payment information (processed securely by third-party providers – we do not store card details)

·         Account login details (if applicable)

·         Order history

·         Customer service communications

Information Collected Automatically

·         IP address

·         Browser type and version

·         Device information

·         Pages visited and interaction data

·         Date and time of visits

·         Cookies and similar technologies

3. How We Use Your Information

We use your data to: - Process and deliver orders - Manage payments and prevent fraud - Communicate order updates - Provide customer support - Improve our website and services - Send marketing communications (only with your consent) - Meet legal and accounting obligations

4. Legal Basis for Processing

We process personal data under the following legal bases: - Contractual necessity (order fulfillment) - Consent (marketing communications) - Legal obligation (tax and consumer law) - Legitimate business interests (security and website improvement)

5. Sharing Your Information

We may share your information with: - Payment processors (e.g., Stripe, PayPal, Shopify Payments) - Delivery partners and couriers - Website hosting and IT providers - Professional advisors (accountants, legal consultants) - Government authorities when legally required

We never sell personal data.

6. International Data Transfers

Some service providers may process data outside the UK. When this occurs, we ensure appropriate legal safeguards are in place.

7. Data Retention

We retain personal data only as long as necessary: - Order and tax records: up to 6 years - Marketing data: until consent is withdrawn

Data is securely deleted or anonymised when no longer required.

8. Cookies

We use cookies to: - Enable website functionality - Store preferences - Analyse traffic - Improve user experience

You may disable cookies in your browser settings.

9. Your Rights

You have the right to: - Access your data - Correct inaccurate data - Request deletion - Restrict or object to processing - Withdraw consent - Request data portability - Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Contact: info@primelogistic.co.uk

10. Data Security

We implement appropriate technical and organisational security measures. However, no online platform is completely secure.

11. Children’s Privacy

We do not knowingly collect data from children under 16.

12. Third-Party Links

We are not responsible for third-party privacy practices.

13. Policy Updates

We may update this policy periodically. Changes will be posted on this page.

Frequently Asked Questions

1. What makes Primeseco products eco-friendly?

Our products are made using biodegradable materials and sustainable production methods that minimise environmental impact. We focus on reducing waste, conserving resources, and offering alternatives to traditional plastic-based products.

2. Are Primeseco products safe to use?

Yes. All our products are certified for safety, rigorously tested, and free from harmful chemicals, making them safe for everyday use in homes and businesses.

3. Are your products biodegradable and compostable?

Our products are crafted from biodegradable materials that naturally break down over time. Specific composting requirements may vary by product, and detailed information is provided on each product page.

4. Do you offer eco-friendly alternatives to plastic products?

Absolutely. We specialise in providing sustainable replacements for common plastic items, helping customers reduce their carbon footprint without compromising on quality or performance.

5. Where does Primeseco operate and deliver?

Primeseco is based in the UK and provides delivery across the United Kingdom. Delivery options and timelines are available at checkout.

6. How does choosing Primeseco help the environment?

By choosing Primeseco, you support reduced plastic pollution, lower carbon emissions, and responsible manufacturing practices. Every purchase contributes to a cleaner and more sustainable future.